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Time of issue:2021-07-02 13:14:32

  Informativa sulla privacy del dispositivo FamilyWell Pro

  Benvenuto a bordo!

  Quindi hai acquistato l'hardware del nostro dispositivo FamilyWell Pro e stai iniziando a utilizzare il software del dispositivo FamilyWell Pro e tutte le sue funzionalità! Qualsiasi informazione che condividi con noi (ad es. per la creazione di un account FamilyWell Pro) ci aiuterà a fornirti servizi relativi al dispositivo FamilyWell Pro e a migliorarli per renderli ancora migliori. Spieghiamo qui i nostri modi di raccogliere e utilizzare le informazioni e come proteggiamo la tua privacy. In questa informativa sulla privacy, per "dati personali" si intendono le informazioni che possono essere utilizzate per identificare un individuo, sia da tali informazioni da sole, sia da quelle informazioni e altre informazioni a cui abbiamo accesso su quell'individuo. Raccogliamo dati personali e non personali per consentire e facilitare la migliore esperienza utente possibile.

  Quali informazioni vengono raccolte e come le utilizziamo?

  Tipi di dati personali raccolti

  Al fine di fornirti i nostri servizi, ti chiederemo di fornire i dati personali necessari per fornire tali servizi. Se non fornisci i tuoi dati personali, potremmo non essere in grado di fornirti i nostri prodotti o servizi.

  Configura e accedi all'account FamilyWell Pro. I dati personali raccolti per la creazione di un account FamilyWell Pro possono includere il tuo indirizzo e-mail o numero di cellulare, informazioni relative al dispositivo (ad es. numero IMEI) e varie informazioni relative alla posizione (ad es. prefisso, rete mobile e prefissi nazionali).

  Acquistando i tuoi prodotti FamilyWell Pro. Quando effettui acquisti tramite il sito di e-commerce FamilyWell Pro, potremmo raccogliere il tuo ID account FamilyWell Pro (o numero di cellulare o indirizzo e-mail utilizzato per creare il tuo account FamilyWell Pro), nome, numero di telefono, indirizzo di consegna e dettagli dell'ordine, ecc. FamilyWell Pro fornisce servizi logistici per consegnare i prodotti acquistati sul sito di e-commerce. FamilyWell Pro ha un sistema post-vendita per gestire le questioni relative al post-vendita e un centro post-vendita per i servizi di supporto walk-in per gli utenti. Quando utilizzi questi servizi, potremmo anche raccogliere il numero dell'ordine, la data della fattura, l'elenco degli articoli acquistati e i tuoi dati di contatto per elaborare i servizi.

  Attivazione del dispositivo FamilyWell Pro. Quando attivi il dispositivo FamilyWell Pro, potremmo raccogliere la tua età, altezza, peso e sesso. Potremmo anche raccogliere altri dettagli che fornisci come parte del tuo profilo come il tuo compleanno, la foto e la firma.

  Sincronizza i dati del dispositivo FamilyWell Pro. Quando sincronizzi i dati del dispositivo FamilyWell Pro, ad esempio con il servizio cloud del dispositivo FamilyWell Pro, potremmo raccogliere dati relativi alle tue attività e funzionalità del dispositivo FamilyWell Pro, come quelli ottenuti dai nostri sensori e funzioni sul dispositivo FamilyWell Pro, i tuoi schemi di sonno, dati di movimento e informazioni relative agli allarmi intelligenti.

  Condivisione dei tuoi contenuti. Quando condividi contenuti o invii informazioni a familiari e amici, potremmo raccogliere informazioni personali di tali persone, come i loro nomi, indirizzi e-mail, numeri di telefono e indirizzi postali (se dobbiamo inviare loro un prodotto). Con la presente dichiari e garantisci di aver ottenuto il consenso necessario per l'utilizzo dei dati personali di terzi se scegli di fornirceli. Quando condividi contenuti o inviti gli utenti a utilizzare il dispositivo FamilyWell Pro, tieni presente che altri utenti potrebbero vedere i dati personali che condividi.

  Elaborazione dei servizi. Fornendo i servizi di cui sopra, potremmo anche raccogliere dati in relazione al tuo dispositivo, incluso l'ID del dispositivo FamilyWell Pro, la versione del firmware, la versione del sistema operativo del dispositivo, il modello e il sistema e l'IP e l'ora della visita.

  Come vengono utilizzati i dati personali

  Per fornirti i nostri prodotti e servizi, elaborare i tuoi ordini, adempiere agli obblighi contrattuali tra te e noi, garantire le funzioni e la sicurezza dei nostri prodotti, verificare la tua identità, prevenire e rintracciare usi fraudolenti o inappropriati

  Per sviluppare i nostri prodotti e servizi, insieme a informazioni generali e statistiche

  Per comunicare con te, inclusa la fornitura di notifiche su prodotti e servizi che vengono aggiornati o lanciati

  Per fornirti materiale di marketing e promozionale sui nostri prodotti e servizi (tieni presente che puoi annullare l'iscrizione in qualsiasi momento)

  Per personalizzare il design del prodotto e fornirti servizi su misura per te, ad esempio consigliando e visualizzando informazioni e pubblicità relative a prodotti adatti a te, e invitandoti a partecipare a sondaggi relativi al tuo utilizzo del dispositivo FamilyWell Pro

  Per condurre indagini sui nostri prodotti e servizi

  Se partecipi alla nostra lotteria, concorso o altre promozioni, potremmo utilizzare i tuoi dati personali per gestire tali attività

  Per fornire servizi di manutenzione, monitorare le licenze software, migliorare i nostri prodotti o analizzare l'efficienza delle nostre operazioni

  Altre informazioni

  Utilizziamo dati statistici che non ti identificano in modo specifico (dati non personali) per aiutare nelle nostre operazioni e migliorare i nostri prodotti e servizi e fornire una migliore esperienza utente per te. Ecco alcuni dei dati non personali che potremmo raccogliere e come li utilizziamo:

  Quando crei un account FamilyWell Pro, scarichi il nostro software, ti registri nel nostro sito di e-commerce, partecipi a sondaggi online o interagisci con noi in altri modi, potremmo raccogliere le tue preferenze di lingua, codice postale, numero di prefisso e fuso orario in cui utilizzi i nostri prodotti e servizi e la tua professione.

  When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our products functions, on an anonymous basis. This may include information relating to your use of our official website, products and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.

  When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.

  When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred language settings, sending emails in a readable format, to determine whether the emails have been opened or not, etc.

  When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking and click rate data.

  When you first use and activate your FamilyWell Pro device, the device’s unique identification code and approximate geographical information may be collected.

  You have control over your information!

  We recognise that privacy concerns differ from person to person. Therefore, we provide examples of ways we make available for you to choose to restrict the collection, use, disclosure or processing of your personal data and control your privacy settings, such as controlling the settings under the User Experience Improvement Program, Location Access functions, and your FamilyWell Pro Account.

  Access, Updating or Correcting Your Personal Data

  You have the right to request access and/or correction or any other personal data that we hold about you. When you update your personal data, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access or correction of your personal data, we shall process in accordance with the laws of your country. While we try our utmost in acceding to your requests, unreasonably repetitive or unrealistic requests or those that put others’ privacy at risk may be declined.

  We normally provide such services for free but reserve the right to charge a reasonable fee.

  If you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: cn@china-siter.com.

  For details relating to the personal data in your FamilyWell Pro Account, you may also access and change them at Email: cn@china-siter.com.

  Withdrawal of Consent

  You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or control by submitting a request. This may be done by accessing your FamilyWell Pro Account management center at Email: cn@china-siter.com . We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal data as per your request.

  Please recognise that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that you will not be able to enjoy FamilyWell Pro’s products and services.

  Who do we share your information with?

  Unless we tell you in this privacy policy, we will keep your personal information confidential. We may disclose your personal data on occasion to third parties in order to provide the products or services that you have requested. Some of these third parties may be located outside your home country.

  Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that FamilyWell Pro will only share your personal data in accordance with your consent. You should know that when FamilyWell Pro shares your personal data with a third party under any circumstance described in this section, FamilyWell Pro will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. FamilyWell Pro will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.

  Disclosure to FamilyWell Pro group companies and Third Party Service Providers

  In order to conduct business operations smoothly, the FamilyWell Pro entity which collects your personal data may disclose your personal data from time to time to other FamilyWell Pro group companies (in communications, social media, technology or cloud business), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centres, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal data on FamilyWell Pro’s behalf or for one or more of the purposes listed above.

  Personal data will only be shared by FamilyWell Pro to provide or improve our products or services and will not be shared for use for marketing purposes.

  Disclosure to Others

  FamilyWell Pro may disclose your personal data without further consent if required or permitted by law in the following cases:

  cases in which the disclosure is required or authorized based on the applicable laws and/or regulations;

  cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the individual or another individual;

  cases in which the disclosure is necessary for the prevention of crime or legal proceedings;

  cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way;

  cases in which the disclosure is necessary for any investigation or proceedings;

  cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorisation signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or

  cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.

  Information Not Requiring Consent

  We may share anonymised information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, or we may tell our business partners the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.

  For the avoidance of doubt, in the event that we are permitted by law to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.

  Information Safety Safeguards

  We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect. We have put in place the following security procedures and technical and organisational measures to safeguard your personal data:

  Your personal data is stored on secure servers that are protected in controlled facilities.

  All data saved in the back-end is classified into different levels based on the importance and sensitivity of the data, e.g. whether the data contains personal data.

  In the data centers, clusters that contain sensitive data are grouped together in the network topology, and will be placed in rooms with additional physical security protection.

  Data exchanged between FamilyWell Pro devices and servers are encrypted using Secure Sockets Layer (“SSL”).

  There is an optional two-step verification process when users access their FamilyWell Pro Account.

  There is regular review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

  Access is restricted to FamilyWell Pro employees and Third Party Service Providers who need to know that the information in order to process it, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations.

  There are also access controls for all server clusters used for cloud-based data storage and process.

  Most data used for FamilyWell Pro’s products and/or services is stored in a storage system. By using column family based access control mechanism, FamilyWell Pro employees are only allowed access to the data column families they are granted access to.

  Please note also that for the above, FamilyWell Pro may use overseas facilities operated and controlled by FamilyWell Pro to process or back up your personal data. Currently, FamilyWell Pro has data centres in Beijing and Singapore. As a result, we may transfer to and store your personal data at our overseas facilities. However, this does not change any of our commitments to safeguard your personal data in accordance with this Privacy Policy.

  Information safety is very important to us. We will take all practicable steps to safeguard your personal data. Through our protective measures above, especially encrypted storage and transmission, your data is as secure as it can be. Certain details of encrypted data cannot be accessed by anyone except by you.

  When this Privacy Policy applies

  Our Privacy Policy does not apply to products and services offered by a third party. FamilyWell Pro products and services may include third party’s products or services. When you use such products or services, they may collect your information too. For this reason, we strongly suggest you to read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal data which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

  Minors

  We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal data from minors or offer to send any promotional materials to persons in that category. FamilyWell Pro does not seek or intend to seek to receive any personal data from minors. Should a parent or guardian have reasons to believe that a minor has provided FamilyWell Pro with personal data without their prior consent, please contact us to ensure that the personal data is removed and unsubscribe them from any of the applicable FamilyWell Pro services.

  Updates To The Privacy Policy

  We keep our Privacy Policy under regular review. If we change our Privacy Policy, we will post the changes on all the FamilyWell Pro websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the time that we post the same on the FamilyWell Pro websites. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal data from you or when we wish to use or disclose your personal data for new purposes.